Welcome to LG by Pedaca. These Terms & Conditions govern your use of our website, products, services, and any purchases made through our online platform. By accessing or using this website, you agree to comply with and be bound by these Terms & Conditions. If you do not agree with any part of these terms, please do not use our website or services.

1. About LG by Pedaca

LG by Pedaca is an online retailer providing LG electronics, home appliances, and related products to customers in Kenya. Our physical location is:

Skymall Building, Luthuli Avenue, Nairobi, Kenya

Phone: +254 721 499 355
Email: support@lgbypedaca.co.ke

Throughout these Terms & Conditions, the terms “LG by Pedaca,” “we,” “us,” and “our” refer to the business operating this website. The terms “you,” “customer,” and “your” refer to any person accessing the website or purchasing our products.

2. Use of Our Website

You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of other users, our business, or any third party.

You must not:

• Use the website for fraudulent or unlawful activities.

• Attempt to gain unauthorized access to our website, systems, or customer information.

• Interfere with the proper operation or security of the website.

• Copy, reproduce, modify, or distribute website content without our permission.

• Submit false, misleading, or inaccurate information when placing an order.

• Use our website in a way that could damage our reputation or interfere with our services.

We reserve the right to restrict or terminate access to the website where we reasonably believe these Terms & Conditions have been violated.

3. Product Information

We make reasonable efforts to ensure that product descriptions, specifications, images, prices, and other information displayed on our website are accurate and up to date.

However, product images are provided for illustration and may sometimes differ slightly from the actual product due to photography, screen settings, packaging changes, or manufacturer updates.

Product specifications may also be changed by the manufacturer without prior notice. Where necessary, we may update product information to reflect the latest specifications available.

If you require confirmation of a particular specification before placing an order, we recommend contacting our customer service team.

4. Product Prices

All prices displayed on our website are in Kenyan Shillings (KES) unless otherwise stated.

Prices may change from time to time due to manufacturer price changes, promotions, market conditions, taxes, or other business considerations.

We reserve the right to correct pricing errors or inaccuracies. If an order has been placed at an incorrect price due to an obvious website or system error, we may contact you before processing the order.

A promotional price is valid only for the period specified or while promotional stock is available.

5. Placing an Order

When you place an order through our website, you are making a request to purchase the selected product or products.

An order confirmation does not necessarily constitute final acceptance of the order. Orders may be subject to product availability, payment confirmation, verification of customer details, and other necessary checks.

We reserve the right to cancel or decline an order where:

• The requested product is unavailable.

• There is an obvious pricing or product-description error.

• Payment cannot be verified or completed.

• We suspect fraudulent or unauthorized activity.

• Delivery to the provided location cannot reasonably be arranged.

• Other circumstances prevent us from fulfilling the order.

Where an order is cancelled after payment has been received, any applicable refund will be handled in accordance with our Refund and Returns Policy.

6. Product Availability

We aim to maintain accurate stock information on our website. However, stock availability may change before an order is processed.

If a product becomes unavailable after you place an order, we will contact you and may offer an alternative product, provide an estimated availability date, or process a refund where applicable.

7. Payment

Customers are responsible for providing accurate payment information and completing payment using the payment method made available by LG by Pedaca.

Orders may only be processed once payment requirements have been satisfactorily completed or otherwise confirmed by our team.

We reserve the right to request additional information where necessary to verify a transaction or protect against unauthorized purchases.

8. Delivery

We offer delivery services within Kenya, subject to location, product availability, and delivery arrangements.

Delivery times provided on the website or by our customer service team are estimates and may be affected by factors such as traffic, weather, public holidays, courier delays, product availability, or circumstances beyond our reasonable control.

Customers are responsible for providing accurate delivery details, including their name, telephone number, physical location, and any relevant directions.

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

For large appliances, customers should ensure that the intended delivery location has suitable access for the product, including doorways, stairways, lifts, corridors, and other access points where applicable.

9. Inspection Upon Delivery

Customers are encouraged to inspect products upon delivery and confirm that the correct product has been received.

If a product appears to have visible damage, is incorrect, or has missing accessories, please contact LG by Pedaca as soon as possible.

Any concerns relating to damaged, defective, or incorrect products will be handled in accordance with our Refund and Returns Policy and applicable manufacturer warranty terms.

10. Returns, Refunds and Exchanges

Our returns and refund procedures are governed by our Refund and Returns Policy.

Customers should review the policy before making a purchase to understand the conditions and procedures applicable to returns, exchanges, refunds, damaged products, incorrect products, and defective products.

A return does not automatically guarantee a refund or exchange. Products must meet the applicable return requirements outlined in our policy.

11. Manufacturer Warranty

Where a product is supplied with a manufacturer warranty, the warranty is subject to the manufacturer’s applicable terms and conditions.

Warranty coverage may vary depending on the product, model, type of fault, installation requirements, and other manufacturer conditions.

Customers should retain their purchase documentation and warranty information where provided.

Warranty claims should be reported to us or handled through the applicable authorized service channel, depending on the product and warranty arrangements.

12. Installation of Appliances

Certain appliances may require professional installation. Customers are responsible for ensuring that installation is carried out in accordance with the manufacturer’s instructions and applicable safety requirements.

Improper installation, unauthorized modification, misuse, physical damage, or failure to follow manufacturer instructions may affect warranty coverage.

Where installation services are offered or arranged separately, additional terms may apply.

13. Customer Responsibilities

When purchasing from LG by Pedaca, you agree to:

• Provide accurate and complete customer information.

• Provide a valid delivery address and contact details.

• Ensure that someone is available to receive the order where required.

• Use products according to the manufacturer’s instructions.

• Follow applicable installation, safety, maintenance, and operating instructions.

• Inspect products upon delivery.

• Make payments using authorized payment methods.

• Notify us promptly of any issue concerning your order.

14. Intellectual Property

All content appearing on the LG by Pedaca website, including text, graphics, photographs, logos, page designs, product information, and other materials, is protected by applicable intellectual-property laws unless otherwise indicated.

You may access and use the website for personal and legitimate purchasing purposes. You may not reproduce, copy, modify, publish, distribute, or commercially exploit website content without prior written permission.

LG trademarks, logos, product names, and other intellectual property remain the property of their respective owners. LG by Pedaca does not claim ownership of third-party trademarks displayed on this website.

15. Third-Party Links and Services

Our website may contain links or references to third-party websites, payment providers, delivery providers, manufacturers, or other services.

These third parties operate independently and may have their own terms, conditions, and privacy policies.

LG by Pedaca is not responsible for the content, availability, security, or practices of third-party websites or services that we do not control.

16. Website Availability

We aim to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, error-free, or free from technical problems.

The website may occasionally be unavailable due to maintenance, updates, technical issues, hosting problems, security measures, or circumstances beyond our control.

17. Limitation of Liability

To the extent permitted by applicable law, LG by Pedaca shall not be responsible for losses or damages arising from circumstances beyond our reasonable control, including delivery delays, website interruptions, third-party service failures, or events outside our control.

Nothing in these Terms & Conditions is intended to exclude or limit any liability or consumer right that cannot lawfully be excluded or limited under applicable Kenyan law.

18. Force Majeure

We shall not be liable for failure or delay in fulfilling our obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, severe weather, fire, floods, strikes, transport disruptions, government actions, internet or telecommunications failures, supply-chain disruptions, or other unforeseen events.

19. Privacy

We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy and applicable laws.

Information collected during an order may include your name, telephone number, email address, delivery details, and payment-related information necessary to process and fulfill your order.

Please refer to our Privacy Policy for more information about how customer information is collected, used, stored, and protected.

20. Changes to These Terms

LG by Pedaca reserves the right to update or modify these Terms & Conditions from time to time.

Any changes will be posted on this page, and the Last Updated date may be revised accordingly.

Your continued use of the website after changes have been posted constitutes acceptance of the updated Terms & Conditions.

21. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of the Republic of Kenya.

Any dispute arising in connection with these Terms & Conditions or your use of our website shall be handled in accordance with applicable Kenyan laws and regulations.

22. Contact Us

If you have questions about these Terms & Conditions, an order, a product, delivery, returns, or any of our services, please contact us:

LG by Pedaca
Address: Skymall Building, Luthuli Avenue, Nairobi, Kenya
Phone: +254 721 499 355
Email: support@lgbypedaca.co.ke

We are committed to providing customers with reliable products, transparent information, and professional customer service.