At LG by Pedaca, we aim to make purchasing LG electronics and home appliances simple, convenient, and reliable. This Shipping & Payment Policy explains how we process orders, arrange deliveries, and accept payments.

LG by Pedaca is a trading brand and online retail platform owned and operated by Pedaca Technologies, a Kenyan electronics and home-appliance retailer.

By placing an order through the LG by Pedaca website, you agree to the terms outlined in this Shipping & Payment Policy, together with our Terms & Conditions and Refund & Returns Policy.

1. About LG by Pedaca

Business Name: Pedaca Technologies
Trading Brand: LG by Pedaca
Location: Skymall Building, Luthuli Avenue, Nairobi, Kenya
Phone: +254 721 499 355
Email: support@lgbypedaca.co.ke

Pedaca Technologies is responsible for operating the LG by Pedaca website, processing orders, coordinating payments, arranging deliveries, and providing customer support.

SHIPPING & DELIVERY

2. Delivery Within Kenya

LG by Pedaca provides delivery services to customers in various locations across Kenya.

Delivery availability and charges may depend on:

• Your delivery location.

• Product type and size.

• Order quantity.

• Delivery distance.

• Availability of suitable transport or courier services.

• Other logistical considerations.

Before your order is dispatched, our team may contact you to confirm your delivery details and any applicable delivery arrangements or charges.

3. Nairobi Deliveries

For customers within Nairobi and surrounding areas, delivery arrangements will depend on the product purchased and the delivery location.

Large appliances such as refrigerators, washing machines, televisions, air conditioners, and other bulky products may require specialized transportation.

Where applicable, our team will communicate the delivery arrangements and any delivery charges before dispatch.

4. Upcountry Deliveries

We can arrange delivery of eligible products to customers outside Nairobi, subject to the availability of suitable delivery services.

Delivery to upcountry locations may be handled through an appropriate courier, transport company, or logistics partner depending on the size and nature of the product.

For bulky appliances, delivery arrangements may differ from those used for smaller products.

Customers will be informed of applicable delivery charges and arrangements where necessary.

5. Delivery Charges

Delivery charges may vary depending on the destination, product size, weight, quantity, and delivery method.

Where delivery charges are not automatically calculated at checkout, our customer service team will contact you with the applicable delivery cost before dispatch.

For certain promotions or selected products, LG by Pedaca may offer free delivery to qualifying locations. Promotional delivery terms will be stated on the relevant offer.

6. Estimated Delivery Times

Delivery times may vary depending on your location, product availability, order confirmation, payment verification, and the delivery method selected.

As a general guide:

• Nairobi: Delivery may be arranged within the applicable delivery schedule after order confirmation.

• Major towns and urban centres: Delivery may take additional time depending on the location and transport arrangements.

• Remote areas: Delivery may require additional time and may be subject to special logistical arrangements.

Any delivery timeframe provided by LG by Pedaca is an estimate rather than a guaranteed delivery date, unless expressly stated otherwise.

Delivery may be delayed by circumstances beyond our reasonable control, including traffic, weather, public holidays, transport disruptions, courier delays, or other unforeseen circumstances.

7. Order Processing

Orders are normally processed after the required payment has been confirmed and the product has been verified as available.

We may contact you by telephone, email, WhatsApp, or another appropriate communication channel to confirm:

• Your order.

• Product availability.

• Delivery location.

• Payment details or status.

• Delivery charges where applicable.

• Any other information required to fulfill your order.

An order may not be dispatched until the required information and payment have been satisfactorily confirmed.

8. Delivery Information

Customers are responsible for providing accurate delivery information.

Please ensure that you provide:

• Correct full name.

• Active telephone number.

• Correct delivery location.

• Relevant building, estate, street, or landmark information.

• Any special delivery instructions that may be necessary.

Incorrect or incomplete delivery information may result in delays or additional delivery arrangements.

9. Receiving Your Order

Customers should ensure that someone is available to receive the order at the agreed delivery location.

For large or heavy appliances, customers should ensure that the delivery team has reasonable access to the intended location.

Before delivery, customers should consider whether the product can safely pass through:

• Main entrances.

• Doorways.

• Staircases.

• Corridors.

• Lifts.

• Gates.

• Other access points.

LG by Pedaca may not be responsible for additional costs or delays resulting from inadequate access to the delivery location.

10. Inspection Upon Delivery

Customers are encouraged to inspect their products when they are delivered.

Please confirm that:

• You have received the correct product.

• The product appears to be in good condition.

• The package and product do not have obvious external damage.

• The expected accessories or components are present where applicable.

If you notice visible damage, receive the wrong product, or identify a significant issue, please contact LG by Pedaca as soon as possible.

Returns, replacements, refunds, and defective-product claims are handled in accordance with our Refund & Returns Policy and applicable manufacturer warranty terms.

11. Installation

Some LG products require professional installation.

Customers should follow the manufacturer’s installation requirements and recommendations.

Where installation services are available through LG by Pedaca or an authorized service provider, installation arrangements and applicable charges may be communicated separately.

Customers should not attempt to install products that require specialist installation unless they have the appropriate qualifications and equipment.

Improper installation or unauthorized modification may affect applicable warranty coverage.

PAYMENT

12. Accepted Payment Methods

LG by Pedaca may provide several payment options to customers depending on the product, order, location, and checkout arrangements.

Available payment methods may include:

• M-PESA

• Mobile money payments

• Bank transfer

• Card payments

• Other payment methods displayed or communicated by LG by Pedaca

The payment methods available for a particular order will be communicated during checkout or by our customer service team.

13. Payment Confirmation

Orders requiring advance payment will generally be processed after payment has been successfully received and confirmed.

Customers should ensure that payment information is accurate and that the payment is made through the authorized payment channels provided by LG by Pedaca.

Do not send payment to unofficial numbers, personal accounts, or payment channels that have not been provided or confirmed by LG by Pedaca.

If you are unsure about a payment request, please contact us before making payment.

14. Payment Verification

For security and fraud-prevention purposes, LG by Pedaca may verify certain transactions before processing or dispatching an order.

We may contact the customer to confirm information relating to the order or payment.

Where a transaction cannot be verified or appears suspicious, we may delay, decline, or cancel the order.

15. Cash on Delivery

Where Cash on Delivery (COD) is offered, availability may depend on the product, location, order value, and other conditions.

Customers choosing COD should be prepared to make the required payment when the order is delivered.

COD may not be available for every product or location.

LG by Pedaca reserves the right to require advance payment for selected products or orders.

16. Payment for Large Appliances

For high-value or bulky products such as televisions, refrigerators, washing machines, air conditioners, and other major appliances, LG by Pedaca may require payment confirmation before dispatch.

The applicable payment requirements will be communicated to the customer before the order is finalized where necessary.

17. Payment Errors

If you believe that you have been charged incorrectly or that your payment has not been properly reflected on your order, please contact us as soon as possible.

When contacting us, please provide your order number and relevant payment information so that we can investigate the issue.

Customers should not make a second payment until the status of the original transaction has been verified where there is uncertainty about whether a payment was successful.

18. Failed or Reversed Payments

If a payment fails, is reversed, cancelled, or cannot be verified, we may be unable to process or dispatch the associated order until the payment issue has been resolved.

Where money has been deducted from a customer’s account but the transaction has not been successfully received or confirmed by LG by Pedaca, the customer should contact us and, where necessary, their payment provider.

19. Order Cancellation and Refunds

If an order is cancelled in circumstances where a refund is applicable, the refund will be processed in accordance with our Refund & Returns Policy and the applicable payment method.

The time taken for a refund to reflect may depend on the payment provider, bank, mobile-money service, or other financial institution involved.

LG by Pedaca cannot guarantee the exact time taken by a third-party payment provider to complete a refund.

20. Fraud Prevention

LG by Pedaca takes reasonable measures to prevent fraudulent transactions and unauthorized purchases.

We reserve the right to investigate transactions that appear suspicious or inconsistent with normal purchasing activity.

Where necessary, we may request additional information to verify an order before accepting payment or dispatching products.

21. Changes to Shipping and Payment Terms

LG by Pedaca may update its shipping methods, delivery charges, payment options, and related procedures from time to time.

Any significant changes to this policy will be reflected on this page.

Promotional shipping and payment offers may have additional conditions, which will be communicated as part of the relevant promotion.

22. Contact Us

If you have questions regarding delivery, payment, an existing order, or any of our shipping arrangements, please contact us:

LG by Pedaca
Owned and Operated by: Pedaca Technologies
Address: Skymall Building, Luthuli Avenue, Nairobi, Kenya
Phone: +254 721 499 355
Email: support@lgbypedaca.co.ke

Our customer service team will be available to assist with order confirmation, payment verification, delivery arrangements, and other questions relating to your purchase.